The Stale Knowledge Base Syndrome

More than half of knowledge management programs fail.

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Striking the Efficiency/Experience Balance in Tech Support

Controlling your support costs while maximizing customer satisfaction sounds like a trade-off, but it doesn’t have to be.

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How to Hire Real Tech Support Heroes

How you hire technical support agents speaks volumes about your customer service and your brand.

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Sproose Brings Your #ootd to Life Through Photo Sharing and SupportKit

If you’re an Instagram user, you’ve probably seen a post tagged #ootd (outfit of the day) come across your feed.

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What “Startup” Fashion Looks Like at Radialpoint

What does fashion have to do with launching a startup? Isn’t the very nature of wanting to start your own business, nonconforming? A resounding chuckle spread across our 110...

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[INFOGRAPHIC] “Dans La Rue” with Radialpoint

Every week, Radialpoint employees volunteer their time to prepare hot dogs for Montreal’s Dans La Rue - an organization that helps homeless youth get back on their feet. Yesterday was the first one...

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