The “Wolf of Comcast” vs Cpt. Mike: Tales of Terrible and Terrific Customer Support

Calm, composed, helpful. These are not traits that you will find in every support agent, as one Comcast customer service rep so clearly demonstrated in a support call that propagated...

Read on

Meet Ringo: A Hacked Amazon Mayday for Mobile Apps

Named the most innovative smartphone of 2014, Amazon’s Fire Phone has a host of neat features that are paving the way for how people interact with their phones. More...

Read on

Hacking for Innovation: A Day in the Life of a Radialpoint Hackathon

Hackathons are not just about team-building, fun and free gourmet food. They’re a great way to push one’s limits and innovate off the beaten path. Radialpoint Hackathons are challenges intended...

Read on

In Mobile App Support, Context is Everything

What happens when your customers are all over the world and use a variety of different mobile phones, tablets and platforms? Depending on how your app is designed, they...

Read on

The Science of Relevance

Our new Reveal solution captures support agents’ web searches in Google and provides them with the most trusted  solutions to the tech support problems they’re trying to solve.  It does this by...

Read on

Let your support agents use the web

Our research shows that tech support agents are increasingly peeking outside the company’s knowledge base. That’s a good thing for their customers who face a growing range of technology...

Read on