[INFOGRAPHIC] “Dans La Rue” with Radialpoint

Every week, Radialpoint employees volunteer their time to prepare hot dogs for Montreal’s Dans La Rue - an organization that helps homeless youth get back on their feet. Yesterday was the first one...

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3 Pro Tips for Effective Live Chat Tech Support  

When it comes to solving complex issues, live chat support with remote take-over has many advantages over the phone. Yet many companies still struggle to make it perform to...

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4 Steps to Knowing Your Users as Well as You Know Your Code

I released Mugshots, my first iPhone app in January 2009, less than 6 months after the app store’s debut and months before the iPhone was even officially available in Canada....

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The Cost of Multi-Vendor Support

With so many tech products in today’s homes that are increasingly interconnected —and not just in geek households- consumers are facing a whole new set of challenges. As a...

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The Path to Building a Recommendation Engine

Recommendation engines have become so popular we now use them every day, from book shopping to picking a movie to online dating. However, the science is still in its...

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The “Wolf of Comcast” vs Cpt. Mike: Tales of Terrible and Terrific Customer Support

Calm, composed, helpful. These are not traits that you will find in every support agent, as one Comcast customer service rep so clearly demonstrated in a support call that propagated...

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