How to Build Your Own Ethan App With SupportKit

Who’s Ethan?

Read on

The Stale Knowledge Base Syndrome

More than half of knowledge management programs fail.

Read on

Striking the Efficiency/Experience Balance in Tech Support

Controlling your support costs while maximizing customer satisfaction sounds like a trade-off, but it doesn’t have to be.

Read on

How to Hire Real Tech Support Heroes

How you hire technical support agents speaks volumes about your customer service and your brand.

Read on

Sproose Brings Your #ootd to Life Through Photo Sharing and SupportKit

If you’re an Instagram user, you’ve probably seen a post tagged #ootd (outfit of the day) come across your feed.

Read on

What “Startup” Fashion Looks Like at Radialpoint

What does fashion have to do with launching a startup? Isn’t the very nature of wanting to start your own business, nonconforming? A resounding chuckle spread across our 110...

Read on