AppDirect Blog
Your source for news and views on the trends, technology, and companies that are driving the digital economy worldwide.
Blog posts about AppHelp/
News & Updates
6 Support Channels to Improve Your Customer Service
The need to provide excellent customer experiences has indisputably never been as important as it is in today’s consumer-driven world. According to B...By Ideas @ AppDirect / AppHelp / June 24, 2020
News & Updates
Acting on the Customer Support Organization of the Future
In our first two installments of this series, we covered how AppHelp mobilized its disaster plan to get its team working from home and the steps AppHe...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Supporting Customers During the Crisis and Beyond
In the first installment of this three-part series, we covered how AppHelp mobilized its disaster plan to get its team working from home and supportin...By Ideas @ AppDirect / AppHelp / May 13, 2020
News & Updates
Mobilizing a Disaster Plan for Customer Support
During the COVID-19 pandemic, customer service and support teams face a double set of challenges. First is adapting operations to new work-from-home m...By Ideas @ AppDirect / AppHelp / May 13, 2020
Industry Insights
6 Strategies for Using Incentives to Boost SaaS Sales Performance
Most people aren’t natural-born salespeople. And even if you had an entire staff of sales savants, it’s still one of the hardest jobs out there...